Our services

Air and ground medical transport, medical escort and repatriation processes coordinated with authorized providers.

Medical services

Funeral repatriation

How we coordinate each case

A clear process from the first call to administrative closure.

  1. 01

    Intake

    Initial case registration and contact details.

  2. 02

    Assessment

    Preliminary clinical, documentary and logistical review.

  3. 03

    Proposal

    Modality, scope, resources, budget and conditions.

  4. 04

    Confirmation

    Acceptance, authorizations, provider coordination and planning.

  5. 05

    Execution

    Delivery of the service according to the agreed plan.

  6. 06

    Closure

    Confirmation of handover and administrative documentation.

We work with all foreign insurers

We receive requests from international insurers, travel assistance companies and coordination centers. Each case is assessed according to coverage, payment authorization, provider availability and service acceptance.

Who we work with

  • International insurers
  • Travel assistance companies
  • Medical coordination centers
  • Travel and international health insurance
  • Tour operators
  • Hospitals and clinics

We handle requests from all foreign insurers and assistance centers, subject to coverage verification, payment authorization and service acceptance. Listing an entity does not imply a formal agreement.

I am an insurer Services for insurers

Case coordination workflow

  1. 1
    Case number

    We receive the case number and coordinator details.

  2. 2
    Transfer details

    Confirmation of location, origin, destination and requested service.

  3. 3
    Secure information channel

    Clinical or funeral information is received through a secure channel.

  4. 4
    Coverage and guarantee

    Verification of coverage, authorization or guarantee of payment as applicable.

  5. 5
    Written quote

    Quote and written confirmation of the service scope.

  6. 6
    Coordination

    Coordination of providers, resources and schedules.

  7. 7
    Milestones and closure

    Milestone updates and administrative case closure.

Need to coordinate a transfer now?

Tell us the patient's location and destination. We will advise on the viable modality and next steps.

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